Your questions answered

Book a 30-minute discovery call, receive a short proposal with scope, timeline, and price, and kickoff with a 1-2 hour working session

Strategy sprints can take 4-10 weeks; Service-line or workforce programs can take 10-18 weeks to launch, with quarterly analytics review and optimization.

RACI, timeline, risk/mitigations, weekly/biweekly checkpoints, and an executive summary with KPIs

Absolutely. We're vendor-neutral and integrate with your current partners, EHR, billing or analytics tools.

We agree on scope up front. If needs shift, we issue a short change order with timeline/cost impact for approval

The website and standard discovery forms are not intended for PHI. If a project requires PHI, we'll execute a Business Associate Agreement (BAA) and use approved secure channels.

Role-based access, least-privilege, encrypted storage/transit for approved systems, and only vetted processors for scheduling, analytics, and file exchange.

We follow HIPAA-aligned practices for projects involving PHI and contract under a BAA when applicable.

We offer fixed-fee packages for sprints and common deliverables; custom project fees for complex or multi-site work and retainers fee schedules available.Scope complexity, data integration needs, onsite time, number of stakeholders, and reporting cadence....

Typically 50% at kickoff and 50% at delivery for sprints; phased billing for multi-month projects.

You can pause or cancel with written notice; we bill for work completed to date and transfer all deliverables produced.

We set baseline metrics and track participation, care-gap closure, absenteeism proxies, avoidable ER/urgent-care use, and cost-avoidance estimates.

Yes, screening days, education sessions, and benefits literacy workshops.

No. We provide non-clinical guidance, coordination, and education. We help you prepare for appointments and understand options.

Yes, with your consent, we coordinate scheduling, records requests, and follow-ups to keep care on track.

Yes, monthly or quarterly check-ins via our Personal Navigator Plus package.

A prioritized roadmap, SOPs/checklists as needed, a simple KPI dashboard, and a 90-day action plan with owners and milestones.

Yes, retainer or fractional PMO options are available to maintain momentum and sustain gains.